At Down Under Living, we stand by the quality and durability of our products. We offer a comprehensive warranty to ensure your peace of mind.
- Warranty Duration:
The duration of the warranty may vary by product. Please refer to the specific product’s warranty details provided on our website or in the product documentation.
Our warranty covers manufacturing defects and faulty workmanship. It does not cover damage resulting from misuse, accidents, or normal wear and tear.
- Warranty Claims:
If you encounter an issue covered by the warranty, please contact our customer support team with your order details and a description of the problem. We will promptly assess your claim and provide guidance on the next steps.
Depending on the nature of the issue and the warranty terms, we will offer a replacement, repair, or refund at our discretion. Rest assured, our goal is to ensure your satisfaction.
We want you to love your purchase. If you’re not completely satisfied, you can return eligible items within 30 days of delivery. The product must be in its original condition and packaging. Please contact our customer support team to initiate the return process. Return shipping fees may apply. We want you to love your purchase, and if for any reason you’re not completely satisfied, our return policy is here to help.
You can initiate a return for eligible items within 30 days of delivery. To be eligible, the product must be in its original condition and packaging. Please contact our customer support team to initiate the return process.
- Return Shipping:
Return shipping fees may apply, and the responsibility for return shipping rests with the customer unless the return is due to a manufacturing defect or an error on our part.
Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method.
Some items, such as custom-made or personalized products, may not be eligible for returns. Please check the product description and contact our customer support for clarification.
Shipping and Delivery Policy
We offer doorstep delivery across Australia. Our team will contact you to schedule a convenient delivery time. Please ensure someone is available to receive and sign for the items. In the event of any delays, we will keep you informed.
We aim to provide a seamless and reliable shipping and delivery experience for our customers.
- Processing Time:
Please allow 5-7 business days for order processing. Once your order is ready for shipment, you will receive a notification with tracking details.
- Delivery Times:
Our estimated delivery times within Australia typically range from 7 to 14 days. However, delivery times may vary for remote or regional areas.
- Delivery Process:
Our delivery team will contact you to schedule a suitable delivery time. Please ensure someone is available to receive and sign for the items.
- Shipping Costs:
Shipping costs are calculated based on the size and weight of the items and will be displayed during the checkout process.
- International Shipping:
Currently, we only offer shipping within Australia. We are actively exploring options for international shipping in the future.